Roles and Responsibility of Trainers in call center & customer service
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Roles and Responsibility of Trainers in call center & customer service
Roles and Responsibility of Trainers in call center - Latest 2022: Create training and development program/plans for specific LOB. Responsible for newly hired batch training ( End to End). Track and improve post training effectiveness. Responsible for floor training based on TNI. Manage PKT’s & knowledge assessment tests. Own update ...
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Effective Call Center Training Tips and Techniques
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Effective Call Center Training Tips and Techniques
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