Leveraging Genesys Gamification for Improved Agent & Customer Experiences
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Leveraging Genesys Gamification for Improved Agent & Customer Experiences
Discover how Genesys gamification can elevate your contact center by boosting both agent performance and customer satisfaction. In this video, our experts dive into the core principles of gamification, offering insights into how increased visibility and self-correction drive continuous improvement. Plus, you'll learn how to create engaging ...
681 viewsAug 29, 2024
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