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1:31
YouTube
Shahrukh Moghal
Customer Intelligence Strategy for HODs | From CSAT to Action
Customer data doesn’t improve experience - leadership decisions do. In this Short, I share the 5-step customer intelligence strategy every HOD should know. Most organisations collect CSAT, NPS and CES data. Very few turn it into real action. This Short covers: 1. Capturing customer intelligence correctly 2. Interpreting beyond scores 3 ...
37 views
3 weeks ago
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