Akasa Air's decision to include Apple Pay points to a larger picture where ease of payments is the differentiating point.

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Amazon, like many retailers, is pretending it doesn’t know how consumers prefer their customer service. The e-commerce giant posted second-quarter financial results revealing overall sales of $167.7 ...

On July 14, two unruly men caused a seven-hour delay to SpiceJet flight SG 9282 from Delhi to Mumbai. According to Mashable India, SpiceJet reportedly stated that the two unidentified men “attempted ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...

On Thursday morning, around 140 passengers on a Dubai-Pune SpiceJet flight were left shocked when they discovered that the airline had not loaded their luggage at Dubai Airport. According to the ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...