"Support ops teams are flying blind," said Steve Hind, CEO of Lorikeet. "They can see aggregate metrics like CSAT, response times, or AI resolution rates, but often have to spend hours - often hours ...

Performance-aligned expansions position Liveops for accelerated momentum in 2026 Our recent growth reflects the ...

Holly Rivera is a strategic operations and financial executive with more than fifteen years of experience guiding organizations through growth, transformation, and measurable success. With a career ...

The Senate chair grilled DHS officials about how some foster care children who can't be placed are staying in hospitals for ...

TECHNOLOGY and demographic shift are changing the workplace. It is now imperative to reshape the employee experience to ...

Australia’s long experimentation phase with artificial intelligence is giving way to a more sober and consequential challenge ...

Industrial-organizational (I-O) psychologists, also known as work or business psychologists, are trained to study human ...

While the U.S. chases breakthroughs, China is betting on scale, speed, and real-world adoption—and that may prove decisive in ...

Health Chief Medical Officer Sohaib Imtiaz, MD, lists his favorite podcasts that discuss longevity. They cover topics that can help you age healthfully.

By Michael Frimpong, Ph.D. Employees are organized in some way or form to achieve work objectives. The organization’s aim is achieved only through the coordinated efforts of its human resources, and ...

Restaurant technology has entered a new phase, defined less by individual tools and more by intelligent systems that connect ...