As we step into a new year, financial services organisations are facing a familiar, if increasingly, complex dilemma: how to ...

L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...

Software engineering is the branch of computer science that deals with the design, development, testing, and maintenance of software applications. Software engineers apply engineering principles and ...

The presenter does a really excellent job of explaining the value and power of ChatGPT's collaborative editing feature, called Canvas. He also has a creatively bizarre filming set with a pool table, a ...

Abstract: I welcome you to the fourth issue of the IEEE Communications Surveys and Tutorials in 2021. This issue includes 23 papers covering different aspects of communication networks. In particular, ...

HIGHS Confident cornering abilities, nicer interior than most rivals, lots of standard features for the money. LOWS Weak base engine, below-average cargo capacity, sporty handling results in a firmer ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Mazda has been double-dipping in the compact-SUV segment since the CX-50 debuted for the 2023 model year. Is that a party foul? At first glance, the CX-50's existence is a head-scratcher, considering ...