During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

A local woman was scammed out of over $2,400 after calling what she thought was a customer service number for Zelle.

(NEXSTAR) — A customer of the East Coast-based bus service BestBus, formerly known as DC2NY, says an overnight ride from New York City to Washington, D.C. turned into a nightmare — after the bus’s ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

The legislation puts guardrails around how food delivery companies handle service issues and to what extent it can rely on ...

Nationwide will have access to artificial intelligence-powered tools to help staff in their everyday interactions with its ...

Two PSO customers frustrated with PSO billing issues contact the Problem Solvers for help. 2 News Oklahoma's Cathy Tatom ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

A Texas man is accused of threatening to bomb a Boca Raton aromatherapy business and harm an employee and her children during ...

Q4 2025 earnings call: core EPS $7.61, strong deposit/loan growth, cubiX payments momentum and 2026 guidance—read now.

Typing is the hidden bottleneck in your contact center. You don’t see “keystrokes per minute” on a single dashboard, but you ...

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...