Tired of bad computer technical support? Here are some tips and tricks to improve your chances of a successful computer problem resolution. Think about the last time you had a computer problem: You ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Okta Inc. today disclosed that hackers had stolen 134 of its customers’ data, and launched cyberattacks against five, following a breach of its technical support system. Nasdaq-listed Okta provides a ...

A SWOT analysis can be a highly useful tool for determining how any technical support system is faring. SWOT, which stands for strengths, weaknesses, opportunities and threats, tells you how support ...

Researchers have shown that it's possible to abuse OpenAI's real-time voice API for ChatGPT-4o, an advanced LLM chatbot, to conduct financial scams with low to moderate success rates. Okta's ...