At Stanford for eight hours on Monday, representatives from Anthropic, Apple, Google, OpenAI, Meta, and Microsoft met in a closed-door workshop to discuss the use of chatbots as companions or in ...

Businesses that still rely solely on manual replies often end up wasting time, losing momentum and burning out their teams.

Chatbots once symbolized digital transformation — those polite text boxes on corporate websites and service portals promised to make support smarter and cheaper. The addition of generative AI (genAI) ...