In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...

Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...

In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Google Cloud today launched Dialogflow Mega Agent in beta to enable ...

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.

Google LLC said at its Cloud Next’18 conference today it’s updating its Dialogflow Enterprise service with new features for contact centers that can help to automate simple, common interactions.

Google is looking to make it easier to build chatbots for Hangouts Chat, thanks to an integration with its Dialogflow conversational AI platform. Google launched Hangouts Chat early last year, a ...

In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ...

Building conversational interfaces is a hot new area for developers. Chatbots can be a way to reduce friction in websites and apps and to give customers quick answers to commonly asked questions in a ...