Passengers will be in for a raw deal when domestic flights resume because of the new check-in procedures rolled out by aeronautical and health authorities in compliance with COVID-19 guidelines, ...

A major airline is changing its check-in policy to require earlier passenger arrivals. Starting June 3, United Airlines will require customers without checked bags to check in for domestic flights at ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...