Forbes contributors publish independent expert analyses and insights. I'm a freelance writer specializing in retail and ecommerce. Digital transformation is a hot topic for retailers in 2024, with a ...

Clienteling was once the exclusive domain of luxury brands, where personal relationships and bespoke service set the standard. Today, technology is helping to shatter these barriers. With capabilities ...

Retailers are doubling down on physical stores, especially in luxury and mid-market segments, where high-touch service still drives 84% of U.S. retail sales. A new partnership between Leap and Endear ...