At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls their ...

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

We previously reported on a method for storing an entire set of HTML in a bookmark on the iPhone (in effect allowing "Web apps" to live locally on the device) by utilizing the data: URL. All page ...