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Critical To Quality: The Key to Meeting Customer Expectations

Think about the aim of any business for just a moment. You aren’t serving your employees, are you? Accordingly, you’re ...
Becker's Hospital Review

CTQ Solutions Client Hospitals Outscore HCAHPS National Averages

Hospital clients of Branford, Conn.-based benchmarking firm CTQ Solutions scored significant higher than the average scores on two global measures within the HCAHPS survey, according to a CTQ news ...