Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI
SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...
Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...
Zoom Virtual Agent expands to Zoom Phone, enabling a new concierge use case that delivers personalized support with agentic concierge capabilities to automate routine calls and streamline frontline ...
Zoom this week announced a partnership with artificial intelligence system developer Anthropic. As part of the partnership, Zoom will invest in Anthropic and collaborate with the company to improve ...
Zoom Communications Inc. (NASDAQ:ZM) is one of the 10 Most Undervalued Technology Stocks to Buy Right Now. On June 12, Zoom Communications Inc. (NASDAQ:ZM) announced the launch of its Zoom Virtual ...
A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...
The phrase “Let’s hop on a Zoom call” has become part of everyday language, shorthand for virtual meetings that defined an era, from remote classrooms to boardrooms. Zoom rose to household-name status ...
Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...
The development team and engineers at Zoom responsible for creating the excellent videoconferencing software provided so many with video communications during the pandemic. Have this week announced ...
Scaling Zoom’s AI-first customer experience offerings is one of the company’s top priorities, President and CEO Eric Yuan said on a Q3 2026 earnings call Monday. The customer experience business, ...
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