You can add participants to a Zoom meeting by using an existing contact list. Here are the steps. When you set up a Zoom meeting to invite different people, especially external contacts, you typically ...

Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions. Today, Zoom Video Communications, Inc. announced Zoom Contact ...

Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution. The company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video ...

Videoconferencing giant Zoom announced it is acquiring Solvvy, the Burlingame, Calif.-based platform provider of conversational AI and customer support to expand its contact center offerings and offer ...

Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

As usual, Enterprise Connect 2023 was chock full of new product announcements. Last week, Lisa Schmeiser, Editor-in-Chief, No Jitter, provided an overview of Zoom’s news. Her emphasis was Zoom IQ, the ...