Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

In this digital age, companies – and the customers they serve – are increasingly relying on digital tools to communicate and interact. While customers still want the option to have that conversation ...

PHILADELPHIA (WPVI) -- The Action News Troubleshooters are at it again, this time helping more customers of a local cable giant. This first story will have you checking your own cable bill to see if ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

An Xfinity data breach has been revealed by the company, in which hackers were able to obtain a wide range of customer information. Data obtained for at least some Xfinity customers “may” include ...

Comcast, which offers cable TV, phone, and internet services under its Xfinity brand, is doubling down on luring back cable ...

Comcast said that personal data from nearly 35.9 million customers of its Xfinity unit may have been accessed by hackers. The largest cable operator in the U.S. began notifying customers on Monday ...

PHILADELPHIA--(BUSINESS WIRE)--Today Comcast announced that Xfinity Mobile, one of the fastest growing mobile services in the country, has surpassed five million customer lines in just five years.

GRAND RAPIDS, Mich. — It's been a headache for Becca Richards and those who live around her, trying to get their Xfinity Wi-Fi back on for the past six days. It's going to be seven days tomorrow," ...

Comcast could be disruptive to the wireless industry simply because it is measuring success in the context of lifetime value of a customer, retention and the loyalty of its 29 million existing ...