Why HR Doesn’t Trust Managers To Have Difficult Conversations Alone

New research shows HR trusts only 35% of managers to handle difficult conversations alone, and why avoidance, burnout, and ...

Why most managers avoid hard conversations — and how to stop letting it cost you millions

Tough talk can be, well, tough. But it's also critical for ensuring your team is working at its best. Learn what holds managers back and how to remove the block that may be hurting your bottom line.
Forbes

20 Reasons Why New Hire Training Is So Challenging (And How To Fix It)

Effective training is essential for employee success, yet many organizations still struggle to provide new hires with the tools and support they need. From rushed onboarding to outdated mindsets, a ...
Observer

Difficult Conversations in a Hybrid World: Why Leaders Must Rethink Connection

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...
The University of Alabama at Birmingham

Surgeons have trouble avoiding “the cognitive trap.” This game can help them get out.

Kimberly Kopecky, M.D., MSCI, a UAB surgeon specializing in high-risk abdominal procedures, created The Empathy Project to ...
Morningstar

98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research

98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research The 2025 State of the Contact Center report shows that balancing ...