How would you like to find out the secret sauce of getting thru to a human on almost any tech provider's customer service line? I'll tell you a couple of grafs down the line. First, I have to say that ...

With rare and wonderful exceptions, customer service today is dead as a road-kill frog. That’s especially true when it comes to getting help for your computer, software or an HDTV. The odds are ...

A dedicated customer service account will try to assist you directly as well as offer tips and tricks on Apple products and services. Lance Whitney is a freelance technology writer and trainer and a ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and financial ...