New vehicles almost always come packed with more tech and comfort features than their predecessors, but that might not always be the best thing for buyers. According to the J.D. Power 2023 U.S.

J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...

The auto-industry analysts at J.D. Power say vehicles built during the COVID-19 pandemic are more problematic than those manufactured any year since 2009. The firm’s 2025 U.S. Vehicle Dependability ...

According to JD Power, charging infrastructure is improving overall. For two consecutive quarters this year, things have improved on the macro level. Consumers are more satisfied with DC fast charging ...

TROY, Mich.: 31 July 2025 — J.D. Power today announced the results of the inaugural U.S. Wireless Carrier Satisfaction Study, SM a new syndicated benchmark study that examines customer experiences ...

Customer satisfaction scores are on the rise at banks, J.D. Power's latest study shows. Credit unions are, on average, showing higher customer satisfaction scores than at banks. But nearly one-third ...

Hardly a month goes by when there isn't a JD Power & Associates survey on car reliability. Some of the results may not report what you think. Studies conflict each other to the extent that a top-five ...