Planet Analog Editor's note: I am very pleased to present two chapters of this book by David J. Agans, with the permission of the publisher, the American Management Association. Let's be honest and ...

Most computer problems are easily traced to either hardware or software errors. However, it isn't always obvious why your computer won't work, and establishing where the problem lies can often be ...

Hardware and software are two sides of the same coin, but they often live in different worlds. In the past, hardware and software rarely were designed together, and many companies and products failed ...