The concept of a skill matrix was introduced when a manager’s supervisor asked about coverage during vacation and whether a matrix of key competencies was in place. This highlighted the importance of ...

Digital transformations or digital skill building often starts with a workshop or training. Most businesses I've worked with reach out with that exact request. The challenge is that training isn't the ...

KPO includes those activities that require greater skill, knowledge, education and expertise to handle than a typical BPO job. For example, An insurance company might outsource data entry of its ...

PHILADELPHIA, PA — Phenom has been named a Leader in the inaugural 2025 Skills Intelligence Platforms PEAK Matrix® Assessment by Everest Group. This recognition spotlights Phenom’s role in delivering ...