DISA has released an updated framework to guide aligning DoD-wide IT services management processes and approaches. The Defense Information Systems Agency has released a new framework aiming to ...

Defense Department CIO Terry Halvorsen's latest guide to managing IT services puts the emphasis on risk management. Defense Department CIO Terry Halvorsen has signed a third version of department-wide ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

The second edition of the DOD Enterprise Service Management Framework sets requirements for IT services contracting based on industry best practices. Defense Department Chief Information Officer Terry ...

A federal watchdog is urging the Office of Management and Budget to prioritize the governmentwide adoption of a federal IT spending framework, or end the efforts, after finding the multi-year ...

Xalient, a rapidly growing specialist in networking and cybersecurity, has been awarded the ISO 20000 certification in IT Service Management for its commitment to providing the highest-quality IT ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Analysts, consultants and IT managers are all clear that the next three to five years will see widespread use of the IT service management framework Itil across local government. Simon Mingay, ...