Hosted CRM evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer service support functionality, launching a new Web site at Supportforce.com and ...

InStranet's knowledge-base management software can improve call-center and self-service portal performance by reflecting an end-user's particular context On-demand CRM (customer relationship ...

Millions of U.S. residents rely on personalized interactions with government for information regarding crucial services like healthcare, student loans, benefits and much more. In increasingly ...