The language of sales is not so much about what is said, but rather what the customer hears and believes. Whether they are used for phone sales or in-person meetings, effective language skills are ...

True customer engagement is a vital part of any sales or marketing strategy. Engaging in the right way can earn interest, investors and brand enthusiasts. On the other hand, poor communication may ...

The insertion or deletion of single, ordinary words from everyday parlance, according to New York Times Best Selling author Jennifer Blake Gluckow, can play a vital role in building relationships and ...