The simulator allows officers to train in realistic, high-stress scenarios that focus on judgment, communication, and ...

The executive team at ElectriCom has worked on enhancing the company’s operator training program, making changes that bolstered one-on-one coaching, shortened learning curves, kept productivity high, ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...