Apple is ramping up its preparation for Vision Pro’s retail launch, according to a new report from Bloomberg. Apple has reportedly started scheduling Vision Pro training sessions for retail workers, ...

As the holidays approach, retailers are gearing up for one of their busiest seasons. In an industry known for long and irregular hours, demanding customer interactions and physical strain, this time ...

The de-escalation course was created in partnership with the Crisis Prevention Institute. The NRF Foundation partnered with the Crisis Prevention Institute (CPI) to create the 30-minute online ...

With so many shifts in the market, the pressure is on to upskill your workforce. However, there is a balance between getting employees up to speed quickly and effectively while also fostering open ...

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. But one survey found ...

As cyberattacks become more frequent and severe, the spotlight is on retailers’ biggest vulnerability, their employees. Short ...

“These high turnover rates are extremely problematic for the industry given the essential role of client advisors as competitive assets in the customer journey,” the CXG report states. Everyone in ...