Connecting to any device over the internet, as you would through remote PC software, has risks. Follow these practices to access remote PCs securely.

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

Microsoft patched a Windows Remote Assistance flaw that lets attackers bypass Mark of the Web, weakening protections against ...

We’ve all gotten that text or phone call, asking for help with a Windows computer. And sometimes an in-person tech support visit isn’t in the cards, making remote access to the PC the only viable ...

PC users on occasions may encounter one or more Remote Desktop connection issues & errors on Windows 11 or Windows 10 computer. This post provides the most suitable solutions to the various instances ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...