I first heard talk about remote agents almost 15 years ago. Since then, it's been a slow ride waiting for it to take off among call center managers. Things may be changing now, and it's a good time to ...

What if coding wasn’t just about writing lines of code but orchestrating a symphony of tasks executed seamlessly in the background? Enter the era of remote agents, a new development in AI-assisted ...

The Axeda platform, used by hundreds of IoT devices, has seven vulnerabilities, three of which allow for remote code execution. Critical vulnerabilities in a software agent that’s used for remote ...

SCOTTSDALE, AZ – December, 2025 – Liveops, a leader in flexible customer experience outsourcing solutions, has unveiled a nationwide initiative aimed at recruiting thousands of remote customer support ...

Forbes contributors publish independent expert analyses and insights. I write about innovation, the future of work and remote work. Capable of automating tasks and taking actions autonomously, AI ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

Many American organizations needed to quickly shift to remote work in March 2020, when the COVID-19 pandemic began seriously impacting the United States. For call centers, this meant agents staying in ...