How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and properly used, scripts can guide team members as they ...

Read aloud every day. You want to get familiar with every part of your voice and its capabilities, so start reading practice scripts, monologues, novels, articles, and even social media posts out loud ...

Firm to help build infrastructure for new exam-based approach to reps' education ...

We all love the natural salesperson. They seem to be able to book meetings effortlessly. But of course, getting appointments is not the same as closing. To reliably close, salespeople must identify ...