Patients are becoming less satisfied with physical pharmacies as popularity rises for online and mail-order services, according to J.D. Power’s 16th annual U.S. Pharmacy Study. Compared to the company ...

COSTA MESA, Calif.: 20 Aug. 2019 — Despite the looming threat of disruption at the hands of e-commerce, the U.S. pharmacy industry continues to enjoy superior levels of customer satisfaction in both ...

As the pharmacy business continues its transformation from the corner drug store to a multi-channel hub of healthcare services and digital tools, one thing has not changed: personal interactions with ...

More than half of retail pharmacy customers used primary care services at their pharmacy in the last year, according to J.D. Power’s 2021 U.S. pharmacy study, released July 28. The study — based on ...