While healthcare needs technology to drive heightened patient experiences, technology can be a hinderance to the clinician experience. This is because of increased administrative burden and a lack of ...

Healthcare is among the most challenging, and rewarding, industries. While is is over 17% of the GDP, it also embodies our ...

This year, National Patient Experience Week is observed from April 28 through May 2. This annual event celebrates and recognizes the dedication of healthcare professionals who enhance the patient ...

When we think about improving the patient experience, we often think about proven best practices such as nurse leader rounding or post-discharge phone calls. These practices standardize and enhance ...

The Beryl Institute kicked off its Patient Experience Conference 2012 yesterday in Fort Worth, Texas, with a video illustrating the role of every hospital employee in patient experience. The video, ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

Patient distraction therapy, long-used by UCHealth with virtual reality and other techniques, and joy are framing the Aurora, Colorado-based health system's first in-app augmented reality experience.

Clinical trial attrition can be detrimental to clinical outcomes, patient well-being and the financial health of research programs. Clinical trial dropout rates, which range from 15% to 40%, greatly ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Patient expectations are evolving rapidly, and dental practices are under increasing pressure to provide seamless, high-quality services, starting with the first phone call. Studies show that 88% of ...