HealthLeaders Media

The Exec: Nurse Satisfaction is Rising, Patient Calls are Falling with UnityPoint Health's New Care Model

The new Collaborative Care Model is rooted in positioning team members to practice at top of their licensure. Editor’s note: This article appears in the July-September 2023 edition of HealthLeaders ...
Becker's Hospital Review

Calls grow for national patient safety board: 3 leaders weigh in

Increasing adverse events, hospital-associated infections, and other harm to patients have compounded and now fuel the call for the formation of a national patient safety board. But, with so many ...
DrBicuspid

3 reasons you should be using scripts for patient calls

When patients call your practice, they have a specific goal in mind. Maybe they're interested in learning about cosmetic dentistry options you offer, or they have a few questions about the technology ...
HealthTech

The Benefits of Healthcare Call Centers for Patients and Medical Providers

The process of finding and accessing a healthcare provider starts with the journey of a patient. Healthcare contact centers strive to ensure the process is straightforward, and the agents are the ones ...
Healio

PCPs 50% more likely to have patients call them by first name in e-messages

Please provide your email address to receive an email when new articles are posted on . Primary care physicians had 50% greater odds to be called by their first name in direct patient electronic ...