In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

The Internal Revenue Service has substantially improved taxpayer services and has good plans for improvement, but it continues to struggle with such problems as paper processing, response times for ...

Remember when every new hire meant stacks upon stacks of paper forms? Well, that’s the reality with a traditional paper-based I-9 process. Not only does it consume an enormous amount of time and ...

MARIA: -- BEN: I’VE RECEIVED A LOT OF EMAILS ABOUT THIS IN JUST THE PAST FEW WEEKS, SINCE IT’S 3 MONTHS AFTER TAX DAY AND PEOPLE’S PATIENCE IS WEARING THIN. AND SO I DID A LITTLE DIGGING, AND FOUND ...

The Internal Revenue Service plans to close its paper return processing center in Fresno, California, permanently at the end of this month, so taxpayers and tax professionals in some Western states ...