Was 2023 the year of the revamped rewards program? Ever since digital loyalty programs became the norm – with their emphasis on personalization, customization, and a more flexible points to rewards ...

Photo Caption: A guest room at Regent Hong Kong, part of IHG's loyalty program. Source: Regent Hong Kong. Hilton grew its hotel loyalty program the most over the past five years. Long-term trends ...

As the loyalty industry experiences unprecedented consumer demand, 2024 presents both opportunities and challenges. For one, the key to a successful loyalty program will be in consistently refreshing ...

In 1995, the inventor of Ethernet, Robert Metcalfe, famously predicted the collapse of the internet, only to literally eat his words in 1999. The lesson learned? The future always wins. Fast-forward ...

NEW YORK, July 27, 2023 (GLOBE NEWSWIRE) -- Apollo (NYSE: APO) today announced that it has entered into exclusive discussions regarding a €1.5 billion financing for Air France-KLM’s Flying Blue ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...