SLM provides a holistic approach to service management, touching every aspect of customer service. As service operations have become more complex, and more important to the enterprise bottom line, ...

Listen to the podcast. Download the podcast. Find it on iTunes/iPod and Podcast.com. Sponsor: Hewlett-Packard. Read a full transcript of the discussion. When people think of Software as a Service ...

Automate workflows, maintain compliance, and make faster, data-driven decisions in a single, integrated system.

Bill Pollock of The Service Council recently interviewed Bill Berutti of PTC about the impact SLM can have on your business. Pollock: You’re out in the field speaking to service executives every day.

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...