Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

For many local CIOs, the term IT infrastructure library (ITIL) sounds more like another acronym-based concept for vendors to pitch new and puzzling products. But ITIL is no longer a buzzword. It has ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...