I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

The company loses a customer when tech support staff forgets there's a human being on the other end of the line Over the years, I’ve been told by executives at high-tech companies that every call that ...

Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

Either some intern is having the most boring Silicon Valley summer or HP’s YouTube team has gone mad with power. Whatever the reason, the company has been on a YouTube flurry lately, uploading ...

Not every company offers first-class tech support for its laptops. With confusing web resources, unhelpful social media accounts and clueless phone reps, many brands put a lot of unnecessary obstacles ...

We previously reported performance problems with HP printer drivers under Mac OS X 10.3.x. Essentially, the 'HP Communications' daemon constantly grows its CPU usage until it slows down the computer - ...

It's easy to get frustrated with home printers. You may not need them every day, but the day will come when you need to print an important document right away–and then running out of ink or having a ...

If you have a Hewlett-Packard all-in-one (AIO) printer, and you’re having trouble getting some of its scanning features to work, take heart. HP’s printing software offers a collection of settings that ...

Interesting story over on Linux.com: Laura Breeden bought a new Compaq Presario C304NR notebook in January. She bought it because she wanted to get rid of Windows and all the malware that surrounds it ...