Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their ...

AI chatbots have become an essential part of my daily workflow. I use ChatGPT extensively for work, analyzing massive Excel spreadsheets of site traffic data, creating article outlines, and generating ...

ROCHESTER, N.Y. – Artificial intelligence is making its way into almost all areas of our lives. So, what are the signs that AI is impacting social-emotional well-being? A Nazareth University professor ...

When you talk with a chatbot, what does it “think” about you? Recent work in AI interpretability, based on high-dimensional geometry, is beginning to provide some intriguing answers. In this talk ...

The rise of social media turned human attention into a commodity. Now, the AI race is taking that to new heights.

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Health chatbots are not popular because patients believe artificial intelligence is smarter than their doctors. They are ...

I was recently interviewed for an article on the emotional connection that people can develop with artificial intelligence (AI) chatbots. 1 Here's an edited summary of the exchange. As a psychiatrist, ...

Testing retailer’s AI chatbots After several retailers announced partnerships with OpenAI to enable shopping through ChatGPT, questions quickly followed about how the platforms would work and whether ...

A health care chatbot can be a patient's first point of contact for some sensitive conversations from mental health to billing, a new CU Anschutz study has found. Subscribe to our newsletter for the ...