No matter how you are connected to the COVID-19 coronavirus outbreak, we want to hear from you. Help make sure our journalism is focused on the right issues by sharing your questions, concerns and ...

Readers really enjoyed our last compilation of “Crazy questions that stump the help desk,” and many sent in stories of their own bizarre experiences with users for everyone to enjoy. One reader ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...