The phrase “go to the gemba,” one often quoted in lean environments, means going to an environment to understand how it works and why it works that way. Improvement does not happen in a vacuum. When ...

Gemba. Mention it outside lean manufacturing circles, and you're likely to draw a blank stare. So, what is gemba? In short, it's the place that matters most. It could be a crime scene: In Poe's The ...