A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...

Nico Attwood says he wants staff to know help is available after he lost colleagues to suicide.

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and think about how they use the essential lifeline ...