The retail industry is facing exceptional challenges in this post-pandemic era. Customers are more demanding, less loyal and more diverse than ever before. Add concerns such as labor shortages and the ...

Traditional retailers are struggling against tech-driven competitors, with retail margins declining annually by 2-3%, and up to 5-6% in some cases since 2017. Omnichannel and digital-first retailers ...

Retail management often loves to create rules that sound efficient on paper, but make zero sense in practice. When one supervisor banned case scanning to “improve accuracy,” his team decided to give ...