Verizon apologized on social media, and a spokesperson later added that the company would give those impacted a $20 account credit through Verizon's app, which on average “covers multiple days of service," and directly contact its business customers with compensation.

Verizon customers nationwide reported widespread service outages starting around noon ET on January 14, with more than 171,000 reports logged on DownDetector, primarily involving loss of mobile signal...

Other users were reporting issues with WiFi and broadband internet.