University of Georgia professor Peter Smagorinsky always gives us something to think about it in his guest columns for AJC Get Schooled. No exception today with this fascinating discussion of how we ...

Ask any high performer at the top of their game what success looks like, and you’ll usually hear a version of this: growth, impact, influence, performance. But behind closed doors—when the KPIs are ...

Companies across all industries rely on key performance indicators (KPIs) and goal-setting to track progress against specific business objectives. Whether it’s hitting a specific sales target, closing ...

Impact. Defining it is often difficult. Measuring it can be harder yet. And the final step—communicating impact—remains a formidable challenge for many organizations. Even in the midst of a climate ...

It’s a given that customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment. First Call Resolution (FCR) has been and remains the #1 driver of customer ...