Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals. More companies see customer success initiatives as a growth driver versus ...

New Customer Intelligence Cloud democratizes the ability to collect signals, reveal customer intent and aggregate historical telemetry and adoption data for Enterprise Consumption. DALLAS--(BUSINESS ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Shreesha Ramdas Customer ...

As the downturn starts to bite and every dollar matters more, many CEOs are asking the same question. How should I wrangle a constricted company budget to outlast 2023? For subscription businesses, ...

The Customer Success Summit in Chicago takes place November 19–20, 2025, at Swissôtel Chicago. The event brings together senior professionals in customer success to explore how teams can deliver value ...

BOSTON--(BUSINESS WIRE)--Klaviyo, a unified customer platform, today announced that Kim Peretti has joined the company as Senior Vice President of Global Customer Success and Support. In this role, ...

Insellerate, a software and technology company that offers a customer relationship management (CRM) platform for the residential mortgage, debt settlement, insurance and tax industries, announced on ...

More and more, manufacturers are positioning themselves as full solution providers, including software and data-rich innovations. They start to compete directly with pure SaaS (software-as-a-service) ...

CRN reviewed dozens of LinkedIn posts from recently laid off Red Hat employees. Here’s what they have to say about being part of the nearly 800 Red Hatters being let go. Red Hat is laying off nearly ...