Freshworks Inc. ( www.Freshworks.com ), a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The ...

According to the report, "Developed with an integrated, schema-less data model, Totango's SuccessBLOC programs endeavor to provide more flexibility for journey orchestration, reporting, and portfolio ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

WASHINGTON--(BUSINESS WIRE)--ChurnZero, a leading Customer Success platform, has been recognized as one of the top 30 rated apps on the HubSpot App Marketplace, a curated list of G2 industry leaders, ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

If there’s one thing everyone can agree on, it’s that the customer rules. It’s not enough to be customer-focused or customer-centric. You have to be customer-obsessed. So you would think that out of ...

Customer success platforms (CSPs), or software designed to help business-to-business companies manage and monitor their customer success efforts, are increasingly in demand. According to a Research ...

Editor’s note: Janine Sneed is the Global Vice President of IBM Customer Success. Current job openings are posted online. RESEARCH TRIANGLE PARK – Unlike Software Sales and Services, Customer Success ...

SAN FRANCISCO--(BUSINESS WIRE)--Gainsight®, the Customer Success company, today announced two key executive hires. Monika Saha joins Gainsight as Chief Marketing Officer, and Loran Gutt joins ...

Customer success teams across software companies monitor key metrics religiously—reviewing dashboards, logging customer interactions and celebrating progress. But here’s the uncomfortable truth: ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

All relationships are based on trust. When you get hitched, you take vows. When you join an organization, you swear by your common beliefs. In business, when you commit to a client, you give your word ...