Patient acquisition investment is vital to any medical practice’s growth, but it’s not enough to maximize revenue generation. As the shift from episodic care to ongoing or even lifelong care gains ...

In today’s episode, we are joined by Nicole Rogas, President at symplr, and Kristin Russel, Chief Marketing Officer at symplr, to discuss the patient / customer journey in a virtual world. Tune in to ...

Excellent customer service is the single most important element to turn prospective patients into actual patients. Practices are wise to do as much as possible to ensure that visitors have positive ...

For many hospitals, recording phone calls with patients about complaints or payment issues can promote better customer service, according to a report from National Patient Account Services. Having the ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Leading Respiratory Care Provider Improves Customer Service Platforms with The Latest in SMS, Chat, Call Features to Better Serve Patients Our Customer Care representatives tackle every challenge with ...

What is your organization’s philosophy of customer service? Patients first. This is one of the fundamental principles guiding Cleveland Clinic. Patients are our reason for being and the focus of all ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...