More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

We've all heard the old adage, "The customer is always right." This is a principle that has guided customer service for decades. But let's face it: Traditional customer service is no longer enough. In ...

Free customer service training is being offered to businesses in South Cumberland. The full-day programme, Welcome Host Gold, ...

Here's a little from a story I have in print today about the Hospitality 1st customer service training program being launched by the Rochester Area Chamber and the University of Minnesota: It is where ...