HappyOrNot data reveals when shoppers are most likely to have a good experience. Additionally, the top customer challenges include prices, checkout processes and product availability. In North America ...

A new report highlights the transformative impact of “agentic AI” on customer service, revealing significant improvements in efficiency and customer satisfaction for companies embracing the technology ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Customer trust is the foundation of almost any business ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Customer satisfaction should be every brand’s North Star, guiding companies as they work to exceed customer expectations. Most brands use CSAT (Customer Satisfaction Score) to measure how satisfied ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...